DIPLOMA & CERTIFICATE COURSES
Internet Entrepreneurship BPO/Contact Centre Management Executive Coaching and Mentorship
Business Studies
Project Planning and Management
Retail and Marketing Management
Front office management
Semesters: January, April,July & October
LANGUAGES
English
Sign Language Semesters: Continuous Enrollment
IT COURSES
IT Concepts & Ms. Office Proficiency
Networking
PC Support & Maitenance
Web Design & Development
Software Development
Mobile Computing
Database Management Systems
Graphic Design & Development
Business Processing Outsourcing (BPO). Business process outsourcing (BPO) is the contracting of the operations and responsibilities of specific business functions or processes to a third-party service provider or contracting of a specific business task, such as payroll, to a third-party service provider.
Also, it is basically the process by which a company can delegate certain functions of their business to a specialized organization that can get it done more cheaply, quickly, and efficiently.
Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain their position in the marketplace. BPO is often divided into two categories: back office outsourcing which includes internal business functions such as billing or purchasing, and front office outsourcing which includes customer-related services such as marketing or tech support.
Benefits
Cost reductions Through Sub-contracting an organization avoids duplication. Concentration on core business
The Management is left with less to handle on a day-to-day operations.Outside expertise
Company is saved from the hassles of recruiting and training personnel. Outsourcing ensure that only the best expertise is hired.Cater to changing customer demands.
Many BPO’s provide the management with flexible and scalable services to meet the customers' changing requirements, and to support company acquisitions, consolidations, and joint ventures. Revenue increase.
As stated above, by outsourcing non-core processes, companies can concentrate on increasing their sales and market share, develop new products; spread out into new markets and increase customer service and satisfaction
